Sales and Customer Service Internship

  • Okemos, MI
  • Internship
  • Sales

Why You’ll Love Working Here:

Working at TechSmith gives you a chance to hone your skills in an open, collaborative, and innovative environment where you can be excited to come into work every single day.

We are a technological melting pot, comprised of nearly 250 uniquely skilled human beings that will continue to stretch your comfort zone – but in a good way. And speaking of comfort, who doesn’t love to show up to work in jeans, eat free snacks, and drink free pop?

With great products and great people behind them, we are always looking for passionate, fun, and, hardworking individuals who truly enjoy coming to work and doing what they love. Sounds like you? We’d love to chat.

Position Overview:

TechSmith’s Sales and Customer Service Interns support the Sales department to ensure customers are experiencing complete value in our software and systems. The Sales and Customer Service Interns work as part of a team, while developing key business skills to help aid and guide for future careers. TechSmith Corporation encourages interns to express their own distinctive talents and discover their own core competencies. Our interns are a front line contact with TechSmith customers. As a result this position requires excellent verbal and written communications skills. A team player with a positive attitude is essential.

Responsibilities:

  • Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software
  • Work with the Customer Service and inside sales team in day to day operations, contributing as a consistently productive team member
  • Assist customers to ensure they have a positive experience in purchasing and installing our software
  • Handle customer concerns, troubleshoot, and solve problems
  • Work on special projects, researching deeper into our customer databases and analyzing sales data
  • Capture critical product and customer data to help improve sales opportunities and create efficient business processes
  • Excel in fast paced environment and thrive under pressure
  • Utilize creative thinking skills by assisting and developing best practices for sales team operations
  • Experience a real world view of the software industry and learn key business strategies and tactics
  • Other duties as assigned

Required Skills and Background:

  • Must be resourceful, self-motivated, customer-focused, and able to work on a team
  • Excellent interpersonal, written, verbal, and listening skills for communication inside and outside the company
  • Great phone presence
  • Interest in technology, specifically software applications
  • Good organization skills and capability to multi-task
  • Ability to pay close attention to detail
  • Proactive go-getter attitude
  • Dependable employee with good work history
  • Strong critical thinking skills
  • Previous sales or customer service experience a plus
  • You must be legally authorized to work in the United States
  • You must be enrolled full-time in classes in order to be considered for an internship with TechSmith Corporation
  • Requires at least 15 hours per week, maximum of 28 hours per week

Preferred Skills:

  • Fluency in French or German languages a plus but not required

Compensation and Perks:

Competitive pay based on skills and experience. This is an hourly position with TechSmith Corporation. Hours are based on a consensus between you and your supervisor. We require a minimum of 15 hours per week, however hours are limited to 28 hours per week.

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